Refund and Returns Policy

Refund Policy

Refund Policy for E-commerce Store Smart Pomo

Effective Date: 4th july 2023

This Refund Policy describes the terms and conditions under which refunds are issued for products purchased from our e-commerce store that sells astronaut projectors. Please read this policy carefully before making a purchase. By placing an order on our website, you agree to the refund terms outlined below.

1. Eligibility for Refunds

1.1 Damaged or Defective Products:

If you receive a damaged or defective product, please contact us within 7 days of receiving the product and provide details of the issue, along with supporting evidence such as photographs or videos. We will assess the situation and, if deemed valid, provide instructions on returning the product.

1.2 Non-Delivery:

If you do not receive your ordered product within the estimated delivery timeframe, please notify us within 14 days of the expected delivery date. We will investigate the matter and, if necessary, initiate a refund or arrange for a replacement shipment.

2. Refund Process:

2.1 Return Authorization:

For eligible refunds, we will provide you with a return authorization and instructions on how to return the product. Please ensure that the returned product is securely packaged to prevent further damage during transit.

2.2 Refund Method:

Refunds will be issued in the original form of payment used for the purchase. If the original payment method is unavailable, we may offer alternative refund options at our discretion.

2.3 Refund Timing:

Once we receive the returned product, we will inspect it to verify the eligibility for a refund. If the return is approved, we will process the refund within 5-8 days of receipt. Please note that the time it takes for the refunded amount to be reflected in your account may vary depending on your payment provider.

3. Non-Refundable Items:

3.1 Non-Defective or Non-Damaged Products:

If you wish to return a product that is not defective or damaged, our standard return policy will apply. Please refer to our Return Policy for more information.

4. Exclusions and Limitations:

4.1 Third-Party Products:

Products purchased from third-party sellers through our website may be subject to their own refund policies. Please review the refund policy of the specific seller before making a purchase.

4.2 Shipping and Handling Fees:

Shipping and handling fees are non-refundable, except in cases where the return or refund is due to our error.

4.3 Unauthorized Returns:

Returns that do not comply with our return policy or do not have proper authorization may be rejected, and no refund will be issued.

5. Contact Us:

If you have any questions or need assistance regarding our refund policy, please contact us at:

SmartPomo info@atvconsult.com

By making a purchase on our website, you acknowledge that you have read and understood our Refund Policy and agree to its terms and conditions.

Delivery policy

Refund Policy for E-commerce Store SmartPomo

Effective Date: 4th july 2023

1. Shipping Methods and Timelines:

1.1 Shipping Methods:

We offer various shipping methods to accommodate different delivery needs. The available shipping options will be presented to you during the checkout process. Please select the desired shipping method that suits your requirements.

1.2 Estimated Delivery Time:

The estimated delivery time will depend on the shipping method chosen and your location but most of the time, it will be 10 to 15 days. We strive to provide accurate estimated delivery dates, but please note that these dates are estimates and are not guaranteed. Factors beyond our control, such as customs procedures or unforeseen delays, may affect the actual delivery time.

2. Order Processing and Fulfillment:

2.1 Order Processing Time:

After receiving your order and payment confirmation, we will process your order within 3 to 5 days. This processing time may vary depending on product availability, order volume, and other factors. We will make our best efforts to fulfilll your order as quickly as possible.

2.2 Order Status Updates:

You will receive order status updates via email, including confirmation of your order, shipment tracking information (if available), and any important notifications regarding your delivery.

3. Shipment Tracking:

3.1 Tracking Information:

For eligible orders, we will provide you with a tracking number or link to track your shipment. You can use this information to monitor the progress of your delivery. Please note that tracking information may not be available for certain shipping methods or destinations.

3.2 Tracking Updates:

Once your shipment is in transit, tracking updates may take some time to reflect the latest information. We recommend periodically checking the tracking status for the most up-to-date details on the whereabouts of your package.

4. Shipping Restrictions

4.1 International Shipping:

We offer international shipping to select countries. However, please note that international shipments may be subject to customs fees, taxes, or duties imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the product or shipping cost.

4.2 Shipping Address Accuracy:

It is your responsibility to provide an accurate and complete shipping address during the order process. We will not be liable for any delays or non-delivery resulting from an incorrect or incomplete address provided by you.

5. Non-Delivery:

5.1 Non-Delivery Situations:

If you have not received your order within the estimated delivery time or if you believe your package has been lost or misdelivered, please contact our customer support team. We will investigate the matter and work towards resolving the issue promptly.

5.2 Reshipment or Refunds:

In the event of a non-delivery, we may, at our discretion, offer reshipment of the product or provide a refund in accordance with our Refund Policy.

6. Contact Us: